… if it was just one of you I would write it off as a sucks to be you anomaly but this is a rampant problem. much like the putting the CD on the desk shiny side up.

“why do you do that?”
“to protect it!”
“what makes you think that’s better?”
“I don’t want it to get scratched!”
does the demo with a grain of sand shiny side up. “okay, play it now…”
“hey! it’s skips, what did you do?”
“what you would have done eventually. don’t DO that.”

if you REALLY want to protect your CD/DVDs put them back it the case.